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Application Support Analyst | Open for fresh graduates (Makati, Philippines)

Keywords / Skills : JavaScript, HTML5, SQL Queries, ASP.NET, C#.Net

0 - 3 years
Posted: 2018-12-31

IT/Computers - Software
Software Engineer/Programmer
Technical Support Engineer
Posted On
31st Dec 2018
Job Description
Position: Application/Technical Support Analyst (OPEN FOR FRESH GRADUATES)

SuiteCloud is an Integration Team in Oracle NetSuite Customer Support. The team handles concerns involving Oracle NetSuite proprietary APIs and other means of inbound and outbound integrations from NeSuite to External Systems or vice versa which includes Web Services, REST, Single-SignOn and ODBC. The team consists of individuals with development and support backgrounds
Job Description
  • This is for a Permanent role and requires you to work at our office in Glorietta 2, Makati and on night shift/graveyard hours
  • Provide phone and online support to Oracle NetSuite Customers. The types of Customer we encounter ranges from the non-technical resources to actual in-house or third party developers. 
  • Conduct troubleshooting of Oracle NetSuite proprietary APIs. This involves debugging actual codes created by Customers and help determine whether it is a product defect or not. 
  • Gather details regarding Customer processes to be able to determine how we can best Support and give direction. 
  • Participate in company initiatives promoting the growth of Product Knowledge. This will include participation with mandated internal trainings specific to the SuiteCloud product area and general operations. 
  • Work with other Departments such as Quality and Assurance, Professional Services, Product Management and Development, to ensure fast turnaround. This is bound by processes but all of which aims to give quality service. 
  • Adapt to the fast paced nature of the Oracle NetSuite Cloud Based Software, for the SuiteCloud Product Area, new proprietary technologies and innovations are being pushed yearly. 

  • Must have advanced knowledge in JavaScript, Java, C#, ASP, PHP, Web Services, SOAP, XML REST, and Ajax. 
  • Familiar with Cascading Style Sheets, HTML, and Expression Language (JSP and JSF) 
  • Familiar with VIEWS and Oracle/SQL concepts 
  • Experienced in handling Web Debugger Tools such as Firebug and Chrome 
  • Any HTTP Client application such as SendHTTP or any Web/Browser based plug-ins that can process REST and Web Services requests 
  • Eclipse IDE 
  • Any ODBC Client such as Daft and SqlDbx 
  • Microsoft SQL Server and Access

For everyone who wants to get their job application expedited, we will be holding a 1-DAY HIRING PROCESS.
Upcoming Recruitment Drive on Saturday, November 17th (8:00AM - 3:00PM).
Venue: 5th Flr Oracle Netsuite Office, Glorietta 2, Corporate Center Palm Drive, Ayala Center, Makati City
You may contact me thru for your questions.

About Company

Oracle Corporation is the world's leading supplier of software for information management and the world's second largest independent software company. With annual revenues of more than $10.0 billion, the company offers its database, tools and application products, along with related consulting, education and support services, in more than 145 countries around the world.