(a) at least 3 years IT experience including at least 2 years in delivering one or more IT system implementation services project(s) in relation to mobile application, identity management application or web application (functional/specialty experience); and
(b) the functional/specialty experience shall cover one or more of the following areas:
• ensuring conformance of software package with user requirements;
• coding according to program specifications using the proposed software;
• conducting program testing; or
• preparation of job control procedures for both trial and production runs.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases