Recolo Group, headquartered in HK with regional presence in Asia Pacific.
Our clients within telecommunication industry looks for Analyst or System Programmers / Programmers /Senior Programmers with accountabilities in:
Support: Troubleshoot to provide solutions to product technical issues and reliable support services in maintenance and to users
Cloud: competently configure and customize applications
Invite You to write-in to us:
Bachelor degree in Computer Science / Information Technology with at least 2 years relevant experience.
Oracle database or Weblogic server or Cloud application know-how are useful
Responsible team player under pressure to provide analytics and to solve problems.
As a high performance talent acquisition consultancy firm, we specialize in providing one of the best recruitment services throughout the region that includes professional staffing, human resources process outsourcing and talent management consulting across a wide range of industry sectors in different regions.
We service the world's leading financial institutes, global high-tech conglomerates and multinational commercial organizations as clients. Operating at all levels of executives, Recolo manage the careers of the top-notch professionals in the accounting, finance, banking, legal, technology, sales & marketing, real estate, HR, support and administration fields.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases