As soon as you hear the words, "Tell me about a time when..." you should be aware that your interviewer is probably using a behavioral interviewing technique.
This technique uses your past experiences and behaviors as an indicator of your future success. In other words, if you can demonstrate through examples that you accomplished something before, the interviewer may have the tendency to believe you may do it again.
For example, if you saved your company money by streamlining a process and you relate that experience to the interviewer, he will become interested, because there's a strong possibility you could save his company money, too.
Sometimes it's difficult to come up with a specific illustration, because the situation, such as managing multiple tasks at once, occurs regularly in your line of work.
For example, when a candidate who had worked in publishing for seven years was asked, "Tell me about a time when you had to juggle priorities to meet a deadline," she almost laughed out loud.
"Juggling priorities is a way of life in the publishing business," she answered. "There's not a day when I don't have to work under that kind of pressure."
Her interviewer persisted, asking for specific examples of this type of demand.
"I could tell you five incidents that happened this week alone," the candidate replied. "I had one person on the phone, received three emails with project changes and had two deadlines to meet. And that was only on Monday."
In this scenario, the interviewer is seeking information about how the candidate handles priorities and deadlines, how she works under pressure and how flexible she is.
Since this candidate had a lot of experience in these areas, she would have satisfied the interview question by telling about a specific time when she demonstrated those organizational skills. She could have shown how she gets things done, no matter what it takes, by saying, "There was an incident last month when I received a frantic phone call from one of the managers, and I had to drop everything to get a change processed. What he asked was almost impossible, but with some help from my team and working some extra hours, I was able to accomplish the goal. The department manager commended me for pulling off the changes and meeting the tight deadline."
Write Your Stories
Preparing your stories is one of the most beneficial exercises you can do to become focused before your interview. If you say you're good at something, prove it with a story. You should be able to back up anything you say on your resume or in an interview with a story or an example of how you soared in a sticky situation.
Potential Behavioral Interview Questions
The exact behavioral interview questions you might be asked are virtually limitless. But here are a few examples of the types that you could face: