When the going gets tough, your coworkers can be the first to get on your last nerve. Whether it's due to on-the-job pressures, stress at home, familiarity or just proximity, when you're feeling hot under the collar, it's often your coworkers who wind up feeling the heat -- whether they actually deserve it or not. So the next time you're ready to explode because your cube neighbor did something that irritates you yet again, let these tips from business-harmony experts help you make peace rather than war. Rethink Conflict "What we think of as the usual way of resolving conflicts does not foster resolution," says ResolutionWorks founder Stewart Levine in his article "The Many Costs of Conflict," adapted from Getting to Resolution: Turning Conflict into Collaboration. "Unfortunately, the operative premise that someone will win and someone will lose produces all losers, no matter who thinks they won. The dispute-resolution machinery often fuels the fire of conflict and impedes resolution." Rather than throwing down the gauntlet next time you find yourself in coworker conflict, try to start a calm, productive dialogue, where you can collectively arrive at a situation that satisfies both parties. This way, you both come out winners. Address the Underlying Problem, Not the Latest Symptom The fact that the gal in the next cubicle just took another personal call when you need to meet with her is probably not really why you're so steamed. True, this is hardly considerate, and if it's a pattern, you may want to discuss it with her. However, it's rare one irritating act is the true source of conflict. "Most conflict-resolution conversations do not foster resolutions that address the underlying sources of conflict -- breakdowns in relationships," says Levine in his article. So consider what's really getting under your skin before you address your coworker. Exercise Emotional Intelligence "When emotionally upset, people cannot remember, attend, learn or make decisions clearly," says Daniel Goleman in Emotional Intelligence. These three applications of emotional intelligence can be helpful in productively resolving office conflict:
Manage Your Stress Our own pressures can make us short-tempered. "The workplace holds a plethora of anxiety producers," says Gloria Dunn, president of management-consulting company Wiser Ways to Work. She suggests the following strategies for regaining a sense of control and managing your stress level:
But the best way to avoid office drama is to refuse to engage in it. Nobody can cook up a full-scale conflict alone. If you can maintain a clear head, a good perspective on the issues, a sense of self-awareness and some compassion for your coworkers, you really can work in peace.