Bachelors Degree in Journalism or English Literature or equivalent is required
At least 3 years' experience in similar role
Outstanding command of written and oral English
Have a keen eye for detail and work to high standard
Have worked with international firms/companies
Writing story summaries of links for a daily column we write called Epitome. These are summaries of technology new stories (approx 1 hour)
Sourcing of media changes. Your routine will start with scanning jobs ads, news sites, our alerts, and social media for media movements and PR news
Writing of news stories. You will write 3 to 4 paragraph news stories, from press releases, and other source material. We would expect six to ten of these daily, and they should take about half hour each.
Biographies. You will write publication descriptions and biographies of media based on LinkedIn, our database and other online information
Contributing to contact research. You will help our existing research team in sourcing contact movements, during busy periods. In particular, we would ask this person to focus on finding new media contacts related to particular beats.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases