AIA Hong Kong and Macau are subsidiaries of AIA Group Limited which established its operations in Hong Kong in 1931. We have the largest team of over 10,000 financial planners in Hong Kong and Macau, as well as an extensive network of IFA and brokerage partners which serve more than 1.68 million customers. Our products range from individual life, group life, accident, medical, health and investment-linked products from leading investment management institutions including J.P Morgan, Black Rock Value Partner and Franklin Templeton, etc. We are dedicated to working closely with our clients and to providing superb solutions to meet their distinguished financial needs, whether they seek strategic portfolio management, retirement planning or estate planning.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases