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TECHNICAL INFRASTRUCTURE ANALYST

Keywords / Skills : WAN, active directory, WAP, hardware, ITIL, server, routing, VPN, LAN

3 - 8 years
Posted: 2017-12-16

Nationality
Hong Kong
Industry
Recruitment/Staffing/RPO
Function
IT
Role
System Analyst/ Tech Architect
Education
Bachelors/ Degree
Posted On
16th Dec 2017
Job Ref code
614
Job Description
Responsibilities:
  • Provide on-site or remote access diagnosis and resolution to business clients
  • Perform regular tasks on server, tape backup and network operation, resolve issues related to technical problems including email, applications, network, voice call, active directory, VPN, webcast, video/ web conferencing, etc.
  • Categorize and prioritize support tickets ; Act as second level of escalation for network operational issues
  • Evaluate technology hardware/software for purchase; make recommendations for configuration and upgrades; Enforce company information protection policies and guideline
  • Provide ad-hoc non-office hour support and duties as may reasonably be required
Requirements:
  • University degree in Computer Science or related discipline with more than 3+ years in IT infrastructure projects and administration
  • Holder of Certified in ITIL v3 Foundation or working experience in ITIL environment is preferred
  • Strong knowledge in server and network operation, eg. WAN,LAN, WAP, Network routing, DFS & DFSR. Etc.
  • In-depth knowledge in technical infrastructure ; experience in Project Management and supporting remote staff
  • With proactive multi-tasking ability and able to resolve issues through combination of independent study and collaboration with team members
  • Strong communication with good command of written and spoken Chinese (Cantonese and Mandarin) and English


If you would like to apply for this role or find out more, please contact Cicely Leung on (852) 2177 7577 or cicely.leung@greyanderson.com.



About Company

Grey Anderson is a specialist recruitment consultancy dedicated in Information Technology, Sales & Marketing and General Management. We provide the highest level of professional service to meet your recruitment needs and to achieve your business goal in the ever-changing business environment.


At Grey Anderson, we strive to exceed your expectations at all times with our strong network and expertise in the industries. Whether you are looking for a permanent or contract position, we will always be able to identify the best-suited candidate to add to the success of your business. Our recruitment services cover industries including Information Technology, Telecommunication, Luxury Goods, Consumer Products, FMCG, Media, Supply Chain, Healthcare, Tourism, Property, Financial Services, Professional Services, Consultancy as well as Utilities spreading over across Asia Pacific.
We appreciate not only the business with you, but also the business that you are running. We value not only the long-term partnership with you, but also your relationship with your people. We believe not only in placing the best and brightest talent, but also the opportunities they bring to help you achieve your goals and succeed in the market.
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