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Senior Store Manager / Store Director

Keywords / Skills : Luxury, fashion, apparel, watches, jewelry, jewellery, customer service, chanel, dior, LV, Louis Vuitton, Gucci, Bottega veneta, balanciaga, celine, givenchy, alexander, fairton, max, tod's, kenzo, chaumet, tiffany, harry winston, richemont

6 - 10 years
Posted: 2018-02-13

Customer Service
Sales/ Business Development
Operations Manager
VP/ GM/ Head - Sales
Sales Management
Bachelors/ Degree
Posted On
13th Feb 2018
Job Ref code
Job Description

About the Company

Our client is a luxury retailer that offers a wide selection of luxury and contemporary high brands covering from Fashion, beauty & cosmetics to Home & Lifestyle. To cope with continuous business growth, they are now looking for a Store Director to lead the team.

About the Role

  • Reporting to Head of Sales & Services
  • Work with the Assistant Store Managers and Department Sales Managers to manage the overall Sales & Operations of the store
  • Be accountable for the P&L of the store
  • Monitor the daily sales performance, prepare daily and monthly analysis on business trends and needs
  • Conduct briefings on the company's direction and objectives
  • Motivate and lead a team of 150+ frontline staffs to achieve business objectives
  • Provide on the job coaching and regular feedback on progress and performance
  • Plan and execute sales policies, procedures and customer service guideline
  • Maintain close relationship with existing VIPs as well as groom new accounts
  • Coordinate and participate in company events
  • Work in partnership with other departments such as CRM team, Marketing team and Merchandising team
  • Be familiarize with current retail trends to maximise inventory management and customer satisfaction

About the candidate:

  • Degree holder or above with minimum 6 - 8 years of luxury retail background, preferably in Menswear or Ladies wear
  • Ability to manage a large headcount
  • Positive and humble working attitude
  • Numbers sensitive with good analytical skills
  • Excellent fashion sense and passionate towards luxury retail
  • Service minded with good interpersonal skills and ability to collaborate with people of all levels across the company
  • Excellent command of written and verbal communication skills in English, Cantonese and Mandarin

Click "Apply Now" to apply for this position or call Hiroshi Toyota at +852 3180 4963 for a confidential discussion. All information collected will be kept in strict confidence and will be used for recruitment purpose only.