Our client is a luxury retailer that offers a wide selection of luxury and contemporary high brands covering from Fashion, beauty & cosmetics to Home & Lifestyle. To cope with continuous business growth, they are now looking for a Store Director to lead the team.
About the Role
Reporting to Head of Sales & Services
Work with the Assistant Store Managers and Department Sales Managers to manage the overall Sales & Operations of the store
Be accountable for the P&L of the store
Monitor the daily sales performance, prepare daily and monthly analysis on business trends and needs
Conduct briefings on the company's direction and objectives
Motivate and lead a team of 150+ frontline staffs to achieve business objectives
Provide on the job coaching and regular feedback on progress and performance
Plan and execute sales policies, procedures and customer service guideline
Maintain close relationship with existing VIPs as well as groom new accounts
Coordinate and participate in company events
Work in partnership with other departments such as CRM team, Marketing team and Merchandising team
Be familiarize with current retail trends to maximise inventory management and customer satisfaction
About the candidate:
Degree holder or above with minimum 6 - 8 years of luxury retail background, preferably in Menswear or Ladies wear
Ability to manage a large headcount
Positive and humble working attitude
Numbers sensitive with good analytical skills
Excellent fashion sense and passionate towards luxury retail
Service minded with good interpersonal skills and ability to collaborate with people of all levels across the company
Excellent command of written and verbal communication skills in English, Cantonese and Mandarin
Click "Apply Now" to apply for this position or call Hiroshi Toyota at +852 3180 4963 for a confidential discussion. All information collected will be kept in strict confidence and will be used for recruitment purpose only.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases