Citadel Search is a boutique Executive Search firm dedicated to partnering our clients in their human capital needs. Our clients are global MNCs who trust Citadel Search's firm commitment in identifying key performers to be a fit both to the roles and their organisations.
If you are driven, motivated and seeking a career progression, we would love to speak to you. Every candidate is valued and respected, in addition to being offered objective career guidance. Read more about what our clients and candidates have to say from www.citadel.com.sg. (EA license Number: 06C4985)
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases