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Senior Officer, Customer Experience Management - Property Mgmt

Keywords / Skills : website, offline, data analytics

3 - 8 years
Posted: 2018-01-03

Hong Kong
Customer Service
Customer Service Executive
Bachelors/ Degree
Posted On
3rd Jan 2018
Job Ref code
Job Description

About the Client
Our client is a listed property consultancy company with a broad range of property clients spanning Hong Kong and Mainland China. To cope with their fast-growing use of digital platforms as promotion tools and communication channels, the company is looking for a high calibre candidate to join the Customer Experience Management team.

About the Role
Reporting to the Head of Customer Experience Management, you will plan and execute customer experiences and promotion campaigns on digital platform including customer website and mobile apps as well as market research and data analytics. You are expected to explore new and effective online or offline channels to enhance connection between the company and different stakeholders. It is important that you will monitor market intelligence, conduct business analysis, research and survey and leverage data for business insights and generate more business from digital platforms. Moreover, you are also expected to develop related communication collaterals.

About the Candidate
  • Degree holder with at least 3 years of marketing and project management experience in FMCG, Retail or Consumer Technology companies
  • Solid experience in market research and product development
  • Detail-oriented, with strong business acumen and technological savvy
  • Strong organizational, project management and analytical skills
  • Good communication and presentation skills
  • Proficient in written and spoken English and Chinese

Click "Apply Now" to apply for this position or call Chamy Wong at +852 3180 4965 for a confidential discussion. All information collected will be kept in strict confidence and will be used for recruitment purpose only.

About Company

KOS International Limited