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Senior Customer Call Center Manager - Insurance

Keywords / Skills : Excel, PowerPoint

10 - 20 years
Posted: 2017-12-19

Nationality
Hong Kong
Industry
Recruitment/Staffing/RPO
Function
Customer Service
Role
Customer Service Executive
Education
Bachelors/ Degree
Posted On
19th Dec 2017
Job Ref code
JHK100003005786652
Job Description


About our Client
Our client is an insurance company with presence in the Asia Pacific Region offering a wide range of insurance products and services to the customers. With the aim of providing outstanding service to their customers, they are looking for a high calibre candidate to lead the Customer Hotline Team.

About the Role
Reporting to the Head of Customer Engagement, you will manage the Customer Hotline team and lead the inbound and outbound operations. It is important that you ensure the accuracy of all tasks and to be completed within time limits and in quality standards. You will ensure operations are in compliance with the company standards and regulatory requirements. You are accountable for operation efficiency and productivity including resources allocation. As the Senior Manager, you are expected to evaluate team and individual performance, and conduct on-going training to the team members on product information, product updates as well as soft skills etc. You also need to prepare management reports and handle operation projects when necessary.

About the Candidate
  • Degree holder in business related discipline
  • At least 10 years of relevant working experience in insurance industry in which at least 5 years are in supervisory role
  • Solid experience in managing inbound and outbound call center operations
  • Strong leadership skills, communication, interpersonal and presentation skills
  • Strong analytical and problem solving skills
  • Customer-oriented, responsible and able to work in a very fast-paced environment
  • Familiar with MS Office applications (Word, Excel and PowerPoint)
  • Good command in written and spoken English and Chinese (Cantonese and Mandarin)


Click "Apply Now" to apply for this position or call Chamy Wong at +852 3180 4965 for a confidential discussion. All information collected will be kept in strict confidence and will be used for recruitment purpose only.
Key Skill(s)

About Company

KOS International Limited
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