A Pharmaceutical company with more than 20 years in history, has treated patients in more than 60 countries and is continuously growing its business, currently hiring Senior CRA based in Hong Kong.
The successful Senior CRA must have :
- Min. of 5 years experience in Pharma and CRO setting. - Some experience in Regional study would be a plus. - Good communication skills in both English and Mandarin as this role will give you the opportunity for exposure in Taiwan and other parts of China.
What to do next
Send across a copy of your most updated CV in MS Word to email@example.com for a confidential discussion.
As specialists in the placement of candidates within the Pharmaceutical/Medical Device/Medical Equipment Industry, our service is thorough, professional and intelligent. With over thirty years experience in the recruitment industry we offer the total recruitment solution. In addition to our permanent and contract recruitment services, we provide proactive search campaigns, advertising campaigns and dedicated account management.
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Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases