About our Client Headquartered in Hong Kong and with an acclaimed portfolios of e-business, hospitality infrastructure and retail business, our client is one of the largest conglomerates. They are now seeking for a Senior Analytics Consultant to support their fast expanding team and upcoming digital development.
About the Role As a senior analytic team lead and managing a team of 4, you will introduce digital innovation and continuously improving the organization's data analyses model. This individual will be responsible for maintaining a deep understanding of the business and the online dynamics to bring about continuous improvements. You will perform regular analysis of data and provide multi-dimensional views of the data to support marketing, CRM and digital team as well as to facilitate senior management decision making at tactical as well as strategic levels.
The Ideal Candidate
Minimum 12 years' experience in using analytics to drive business / marketing results, transforming data to actionable insight and recommendation.
Experience of working with a wide range of data sets, including transactional, behavioral, web and research data
Experience in web analytics methodologies, such as experimentation, A/B testing, competitor and market analytics, online surveys, customer research etc. to optimize booth online and offline digital campaigns
Experience in using different web and social media analytics tool
Extensive experience in advanced analytics such as customer segmentation, predictive modeling, association analysis, time series analysis etc.
Solid SQL skills, familiar with SEO & SEM
Good command in Chinese and English
Click "Apply Now" to apply for this position or call Karen Cheng at +852 3180 4921 for a confidential discussion. All information collected will be kept in strict confidence and will be used for recruitment purpose only.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases