To develop quality security solutions of medium to high complexity to meet customer business requirements. The process starts with the collection and analysis of all pertinent data essential to understanding customer requirements. The role takes responsibility for solution design inclusive of the underlying technical architecture, service level agreements, overall solution costing, delivery planning and representation of that solution as required. Customer facing activities such as customer presentations and negotiation in conjunction with the account team is expected.
Additionally, the role must cater for business development activities in direct support of the regional Orage Cyberdefense Practice Head and contribute to Go To Market construction & execution.
Provide presales design support for medium – high level complexity solutions for both new and existing customers requiring Orange Business Services security solutions (managed or integrated) in support of sales.
Support sales in positioning billable consulting work to customers when such services will facilitate progression towards or closure of Orange Business Services security solutions
Maintain a thorough understanding of the external tools that are required in conjunction with internal tools, systems and processes in order to develop quality / approved technical proposals to customers.
Maintain a high degree of technical knowledge of all Orange Business Services security products, services and solutions sets
Contribution to the Knowledge Management - Bid Management Repository
Based on specific skills and project assignment work activity could be focused at the regional, territory or local level
Secure as required additional resources to accommodate specific customer requirements in accordance with Orange Business Services established processes and policies
Ability to interface with customers as required in support of internal sales, operational personnel,
or established third party relationships
Expected to act in a coaching role and provide support to less experiences team members
Ability to support and contribute to Go To Market activities and deliverables in direct support to the Orange Cyberdefense Practice Head.
key result / decision areas (outcomes):
Support Security revenue growth by the identification / development of security opportunities for both new and existing customers
Be recognized by customers as a source of technical expertise on Orange Business Services security products, services and solution sets
Consistent delivery of quality service to new and existing customers ensuring customer satisfaction ratings are met or exceeded
Maintain and develop security related technical specialization and certifications
Growth of quality reusable documentation in the Bid Management Repository in support of proposal development efficiency gains
Create sales enablement collaterals and deliver targeted trainings to a mixed population of Sales & Pre-Sales.
Contribute directly to sales activities
complementary to our generic Sales team such but not limited to Sales Incentive Plans, call campaigns
Financial - in order to encourage skill growth for career development and support expansion / strengthening of teaming the presales consult can have a billable revenue target of not less than $20K per annum, this target can be higher based on the level and area of subject matter expertise.
People management - Can act as a team lead on occasion coordinating / managing as many as 12 individuals for specific assignments. Most of the time the team lead function would be within region, however it could be a global assignment coordination / management activity that crosses regional boundaries.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases