The Researcher will support the Operations team through the completion of candidate-related employment screening/due diligence tasks and evaluation of business processes and case projects. The Researcher conducts all-source research, identifies intelligence gaps, consolidates data into appropriate reporting formats, and completes investigative case analysis.
Essential Functions Include:
Represent Pinkerton’s core values of integrity, vigilance and excellence.
Perform preparatory work for candidate review which meets the client requirements and industry standards.
Complete employment screening and due diligence tasks and liaison with clients including online research, telephone inquiries, and global database searches.
Conduct all-source collection and research, analyze, evaluate, and integrate data from multiple sources, identify intelligence gaps, and specify collection requirements, to produce assessments and recommendations.
Conduct media, legal, compliance, and regulatory research using proprietary databases and public domain sources.
Establish and maintain positive relationships with other Pinkerton Asia agents.
Design investigative approaches and tactics for review by the supervisor.
Partner with case-specific researcher teams to conduct highly complex investigations.
Prepare investigative cases by analyzing issues and studying documents, conducting research, and determining the chain of activities including; conducting interviews, surveys, analyses and data backups.
Evaluate business processes and case projects in terms of their risk, correctness, economic feasibility and quality, as well as by conducting interviews and preparing interim reports.
Prepare investigative reports for review by the manager and recommend further steps to be taken, including comprehensive presentation of the results of the investigation.
Prepare and present briefings on projects, studies, and analyses to mid/high level managers.
Provide critical front-line intelligence support to investigative and operational personnel.
All other duties, as assigned.
Bachelor’s degree with at least two years of due diligence, corporate research, and/or investigations experience. Forensic auditor experience, preferred. Bi-lingual skills; English and Mandarin (spoken) and English plus Chinese (written).
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases