Supportive working environment with attractive salary package and excellent career progression
About Our Client: Our client is a reputable manufacturing & trading company. To cope with the company expansion, they invite high calibre personnel to join their team.
Responsibilities: You will be responsible for providing operational support. You are required to handle client enquiries and shipment tracing, as well as to resolve shipment related issues.
Higher Diploma in any discipline or above
1-2 years shipping working experience (Fresh Graduate will also be considered)
Good command of both written & conversational English & Putonghua
Proficient in computer knowledge
Detail-minded, mature, stable & able to work independently *Immediate available is an advantage
Interested parties please send your full resume to "" or call Carmen Ng at +852 3180 4923 for a confidential discussion.
All Information collected will be kept in strict confidence and will be used for recruitment purpose only.
Click "Apply Now" to apply for this position or call Carmen Ng at +852 3180 4923 for a confidential discussion. All information collected will be kept in strict confidence and will be used for recruitment purpose only.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases