About our Client Our client is a leading homeware retail chain store with a strong business presence in Europe. As the company is expanding its global supply chain function rapidly, they are now looking to bring in a high calibre Merchandising Manager to join the outdoor furniture department in Hong Kong sourcing hub.
About the Role Report to the Sourcing Director based in Hong Kong, this is a leadership role. You will lead a large team to monitor production and shipment schedule. By working closely with the quality department, you will ensure product compliance and quality. Moreover, you will review internal process to improve efficiency, product knowledge, and expertise.
Bachelor's degree or above qualification with at least 6 years relevant merchandising experience in outdoor furniture/ seasonal electrical.
Extensive supplier network in China
Independent thinking with good initiative
Sharp analytical mind, ability to identify and solve problems
Frequent business travel
Good communications and interpersonal skills
Excellent in spoken and written English and Mandarin
Click "Apply Now" to apply for this position or call Jason Li at +852 3180 4962 for a confidential discussion. All information collected will be kept in strict confidence and will be used for recruitment purpose only.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases