About our Client Our client is a European fashion brand with a strong presence in the Asia Pacific. To cope with their business expansion, they are looking for an Associate Merchandiser to join their team.
About the Role Reporting to Merchandising Manager, you will identify new opportunities and work with sourcing department to include key items for upcoming seasons. As an individual, you have to ensure consistency with your pricing strategies, product assortment and dealing with sourcing department. Moreover, you will work closely with different internal departments to ensure merchandises meet with global standard, and build pricing strategies and hot items in the stores with sufficient stock. Lastly, you will communicate with the retail team to understand the business trends and customers' expectations.
Bachelor degree with at least 3 years of merchandising experience in fashion industries
Able to work in a fast pace environment
Strong presentation and communication skills with excellent Excel skills
Complete fluency in English and Chinese is required
Click "Apply Now" to apply for this position or call Martin Tsang at +852 3180 4971 for a confidential discussion. All information collected will be kept in strict confidence and will be used for recruitment purpose only.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases