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Manager (Application and Infrastructure Support Service)

Keywords / Skills : application support, infrastructure support

13 - 23 years
Posted: 2017-08-25

Project Management
Technical Support Engineer
Posted On
25th Aug 2017
Job Description


  • Lead a team to provide L2 regional application and infrastructure support services

  • Assist to formulate and continuously enhance support strategy for higher efficiency and effectiveness

  • Strong vendor management skill for L1 outsourcing parties

  • Assist to formulate and develop KPI for support service measurement

  • Able to feedback and liaise with development team to enhance both new or existing system

  • Assist to develop standardize infrastructure architecture to support new business and application system

  • Assist to formulate cloud strategy, data retention and BCP strategy

  • Take ownership of production issues and provide incident management


  • At least 13 years of production support experience with strong infrastructure knowledge in a structured environment, preferable with SFC or HKMA understanding

  • ITIL implementation experience is a big plus

  • Hands-on experience in developing policies and guidelines of cloud, data retention and BCP

  • Able to present and communicate with various level of people

  • Excellent troubleshooting skills and be attentive to details
  • Excellent communication skills in English, Cantonese and Mandarin is a plus

  • Strong interpersonal skills and a good team player

We offer 5-day-work week competitive remuneration and benefit packages to the right candidate. Interested parties please apply with your application letter, resume, expected salary via our online application platform by clicking the "Apply" button or by post to Group Human Resources Department, 28/F, Emperor Group Centre, 288 Hennessy Road, Wanchai, Hong Kong.

We are an equal opportunity employer and welcome applications from all qualified candidates. The information provided will be treated in strict confidence and be used only for consideration of your application for relevant / similar posts within the Emperor Group. Applicants not hearing from us within four weeks from the date of advertisement may consider their applications unsuccessful. We retain the unsuccessful applications for a maximum period of six months.

About Company

Established in 1942, Emperor Group has grown & expanded into a large enterprise group of diversified businesses that includes financial services, property, watch & jewellery, entertainment, hospitality, printing & publishing, furniture & furnishing as well as food & beverage, with four companies publicly listed. Embracing the mission "From the community, To the community", the Group has been actively fulfilling its corporate social responsibilities. (Visit our website & discover more