Lead a team to provide L2 regional application and infrastructure support services
Assist to formulate and continuously enhance support strategy for higher efficiency and effectiveness
Strong vendor management skill for L1 outsourcing parties
Assist to formulate and develop KPI for support service measurement
Able to feedback and liaise with development team to enhance both new or existing system
Assist to develop standardize infrastructure architecture to support new business and application system
Assist to formulate cloud strategy, data retention and BCP strategy
Take ownership of production issues and provide incident management
At least 13 years of production support experience with strong infrastructure knowledge in a structured environment, preferable with SFC or HKMA understanding
ITIL implementation experience is a big plus
Hands-on experience in developing policies and guidelines of cloud, data retention and BCP
Able to present and communicate with various level of people
Excellent troubleshooting skills and be attentive to details
Excellent communication skills in English, Cantonese and Mandarin is a plus
Strong interpersonal skills and a good team player
We offer 5-day-work week competitive remuneration and benefit packages to the right candidate. Interested parties please apply with your application letter, resume, expected salary via our online application platform by clicking the "Apply" button or by post to Group Human Resources Department, 28/F, Emperor Group Centre, 288 Hennessy Road, Wanchai, Hong Kong.
We are an equal opportunity employer and welcome applications from all qualified candidates. The information provided will be treated in strict confidence and be used only for consideration of your application for relevant / similar posts within the Emperor Group. Applicants not hearing from us within four weeks from the date of advertisement may consider their applications unsuccessful. We retain the unsuccessful applications for a maximum period of six months.
Established in 1942, Emperor Group has grown & expanded into a large enterprise group of diversified businesses that includes financial services, property, watch & jewellery, entertainment, hospitality, printing & publishing, furniture & furnishing as well as food & beverage, with four companies publicly listed. Embracing the mission "From the community, To the community", the Group has been actively fulfilling its corporate social responsibilities. (Visit our website & discover more www.emperorgroup.com)
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases