Greetings! ITCAN is a leading Technology service and solutions company head quartered in Singapore. We provide technical consulting services, project and systems management and technical support through planning and carrying out technology transitions and providing an extensive range of other value-added services. Our solutions and services are customized to the requirements of organizations and individuals needing them. We ensure confidentiality and total trust. We provide these solutions maintaining client involvement through every phase of the project.
we are looking for "Desktop support Engineer"
If your interested send me your updated resume with below mention detail.
Total Exp: Relevant Exp: Current Salary: Expected Salary: Notice period:
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases