About the Company Our client is an international consumer brand with global presence. Due to continuous expansion in Asia, they are looking to recruit a high calibre individual to join their team in Hong Kong as HR Director to take care of the APAC region.
About the Role Reporting to the Managing Director and leading a team in the region, you will act as a trusted business partner to provide strategic planning and professional advice to leadership teams and key stakeholders in alignment to company objectives. You will provide full spectrum of HR support in the following areas including but not limited to talent acquisition, performance management, C&B, employee relations and training & development across 10+ regions in APAC. To cope with the growing business, you will work closely with the senior stakeholders and understand their challenges and expectation, you will provide solutions in terms of talent management and talent development to meet the business goals. You will be leading the transformation of HR policies and procedures as well as delivering the global HR agenda across the local market in the regions.
To qualify for this role, you should be a degree holder in HR Management or other relevant discipline. Minimum 15 years of solid HR experience on a regional level with 10 years in a managerial position is preferred. Prior HR generalist or HR business partner experiences gained from multinational or able companies is a must. Track record in building trust-worthy relationship with strong communication and people management is essential. You should be a self-motivator with strong analytical skills, multi-tasking ability, well-organised and flexible to work in fast paced environments. Complete fluency in both English and Chinese (Cantonese and Mandarin) will be required.
Click "Apply Now" to apply for this position or call Ivy Chan at +852 3180 4922 for a confidential discussion. All information collected will be kept in strict confidence and will be used for recruitment purpose only.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases