About the Company Our client is a leading fashion retail group with a strong presence in the region. They are now at an exciting stage of growth which has created a great opportunity for a highly skilled Human Resources Professional to join their regional HR team in Hong Kong.
About the Role Reporting to the Senior HR Manager, you will provide full support in the cycle of HR process mainly in the part of recruitment & selection based on the hiring requests from stakeholders. You will define the best recruitment methods and carry out the related recruitment activities in order to fill up the vacancies in a timely manner. You will also proactively participate in the projects and provide HR support to the external and internal business partners. Last but not least, you will handle all post-employment follow up, staffing related matters & other routine HR operations tasks.
About the Person
Degree holder in Human Resources Management or related discipline
3 years of relevant experience in sizable companies and fast-paced business environment, preferably in retail industry
Well-versed with Employment Ordinance of Hong Kong
Good command of both written and spoken English and Chinese
Proficient in MS applications such as Excel, Words and PowerPoint
High attention to detail, good communication and interpersonal skills
Independent, fast-paced, multi-tasking, result-oriented and self-motivated
Click "Apply Now" to apply for this position or call Patricia Tang at +852 3180 4924 for a confidential discussion. All information collected will be kept in strict confidence and will be used for recruitment purpose only.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases