About our Client Our client is a leading food and beverage group with a diverse portfolio of fine dining, casual dining and retail business developments across Hong Kong and Asia Pacific regions. To cope with their fast expanding food and beverage retail business, they would like to invite a Head of Retail to manage their business in Hong Kong.
About the Role Reporting directly to the General Manager, you will be responsible for financial and operational success of all food and beverage retail businesses across Hong Kong. You are responsible for analyzing sales reports and rolling out sales strategies and action plans to drive the overall business. You will also ensure the highest quality service standard is delivered at all times by developing and training your team. Additionally, you will work closely with cross functional teams to drive strategies to develop successful marketing campaigns to build brand image.
The Successful Applicant
University graduate with a minimum of 10+ years of food and beverage and retail management experience
Ability to manage 80+ POS
Possess strong entrepreneurial mind-set with a successful track record of sales achievements
Creative and dynamic
Result-driven and a self-starter
Strong influential and leadership skills
Proficient in both written and spoken English and Chinese is a pre-requisite for this role
Click "Apply Now" to apply for this position or call Patsy Cheung at +852 3180 4917 for a confidential discussion. All information collected will be kept in strict confidence and will be used for recruitment purpose only.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases