About our Client Our client is a jewellery retail chain with prominent market presence in the region. With their ambitious business expansion plans, they are looking to recruit a seasoned retail operation executive to take up the Head of Operation position.
About the Role Reporting to the General Manager and leading a able retail operation staff, this is a newly created position. You will take ownership of all sales related activities and ensure all operational metrics objectives are exceeded. Your key responsibilities will include planning and executing new strategies to drive sales performance, preparing and analysing sales report, KPI analysis, business forecast and competitive analysis as well as introducing Standard Operation Procedures to drive efficiencies. You will also build, develop and manage an effective team by identifying talents and actively play a role in their career development and plan for new store growth, identify and propose new sites.
Requirements Suitable candidate will be:
University graduate with minimum 10 years of retail management experience gained from sizable retail organisations including minimum 5 years of multiple store management experience
Previous jewellery retail management experience is preferred
Ability to manage 20+ POS (approx. 300 headcounts)
Successful sales track record
Excellent communication and influencing skills, plus strong leadership for building a high performing frontline sales team
Self-motivated and with a proven successful track record in achieving sales and business objectives
Service minded and able to lead by example
Fluency in English, Cantonese and Mandarin is required
Job Offer The company is offering a dynamic working enviroment with a great career progression and an attractive salary package and bonus.
Click "Apply Now" to apply for this position or call Hiroshi Toyota at +852 3180 4963 for a confidential discussion. All information collected will be kept in strict confidence and will be used for recruitment purpose only.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases