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HEAD OF MEMBERSHIP & CUSTOMER SERVICES (ATTRACTIVE PACKAGE)

Keywords / Skills : HEAD OF MEMBERSHIP & CUSTOMER SERVICES (ATTRACTIVE PACKAGE)

8 - 13 years
Posted: 2018-04-18

Nationality
Hong Kong
Industry
Recruitment/Staffing/RPO
Function
Customer Service
Role
Customer Service Executive
Posted On
18th Apr 2018
Job Ref code
669
Job Description
Responsibilities:
  • Develop and implement strategy for increasing direct/indirect revenue with members
  • Drive and achieve revenue and business target by expanding membership base
  • Develop effective programs for membership growth, retention and relationship management.
  • Lead 3 teams to increase new and recurrent services to drive a sustainable and healthy development of membership growth
  1. Membership
  2. Customer Services
  3. Member Relations

Requirements:
  • University graduate with 8+ years’ relevant experience in managing membership / customer services.
  • A proven track record of developing strategies to retain, develop and grow membership/customer
  • Ability to lead, inspire and develop staff to deliver excellent levels of customer services and achieve the company's assigned targets/KPI/ROI
  • Experience with client on designing research, present findings and recommendation is preferable
  • Customer-oriented, well-organized and detail-minded
  • Strong business acumen and problem solving skills
  • Excellent communication and presentation skills

If you are happy to apply or explore this positio, please feel free to send your updated CV with word format to brenda.lee@greyanderson.com or call me at (852) 2177-7577.



About Company

Grey Anderson is a specialist recruitment consultancy dedicated in Information Technology, Sales & Marketing and General Management. We provide the highest level of professional service to meet your recruitment needs and to achieve your business goal in the ever-changing business environment.


At Grey Anderson, we strive to exceed your expectations at all times with our strong network and expertise in the industries. Whether you are looking for a permanent or contract position, we will always be able to identify the best-suited candidate to add to the success of your business. Our recruitment services cover industries including Information Technology, Telecommunication, Luxury Goods, Consumer Products, FMCG, Media, Supply Chain, Healthcare, Tourism, Property, Financial Services, Professional Services, Consultancy as well as Utilities spreading over across Asia Pacific.
We appreciate not only the business with you, but also the business that you are running. We value not only the long-term partnership with you, but also your relationship with your people. We believe not only in placing the best and brightest talent, but also the opportunities they bring to help you achieve your goals and succeed in the market.
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