Techmedia Pte Ltd is a newly setup IT company. We deal with a lot of different industry, from private to corporate.
Our focus on Interactive Media include web design, internet strategy, web development, CMS website, eCommerce websites, custom web applications, internet marketing, brand enhancement and other source of method for example business finance, road show and other marketing strategy that would help out our client's company.
Although we're mostly online base web development company, we love to help client's businesses reach worldwide with their Internet and digital needs.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases