About our Client Our client is a listed conglomerate with sound presence in the hospitality industry for many decades. To cope with their business expansion plan, they would like to invite an experienced Food & Beverage Manager to join their new prestigious resort in Hong Kong.
About the Role Reporting to the General Manager, the Food & Beverage Manager is responsible for driving the food and beverage business in a luxury resort in Hong Kong. You will oversee the food and beverage division and implementing creative business strategies to improve operational workflow and to achieve aggressive business goals. Besides financial responsibilities and business management, you will be providing regular training for your team to improve overall performance and service standards.
The Ideal Candidate To qualify, you will have a minimum of 6 years' working experience gained from reputable food and beverage sector, ideally from an international 5-star hotel group. You must possess a strong entrepreneurial mind-set and with a track record in driving successful food and beverage businesses. Strong leadership and influential skills is also required for this position. Complete fluency in English and Chinese is a prerequisite.
Click "Apply Now" to apply for this position or call Patsy Cheung at +852 3180 4917 for a confidential discussion. All information collected will be kept in strict confidence and will be used for recruitment purpose only.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases