About the Company Our client is one of the leading public companies in terms of market capitalization. They are currently seeking a high caliber individual to join their department as Digital Payment Manager in Hong Kong.
About the Role Reporting to the Department Head, you will be participating in the development of business strategies to ensure the achievement of AOP on digital payment adoption and usage. You will direct and lead team members to formulate product/service directions to maintain competitiveness/market leading position, collaborate with departments in Card Product Development, software development team, and external vendors to ensure delivery of quality products and services to customers on time. You will ensure all relevant control measures are undertaken to minimize the risk exposure, review and ensure all business and new product launch procedures are followed before launch.
About the Candidate
University degree in Business Administration, Computer Science, Information Technology or a related discipline
Over 10 years of working experience with at least 5 years in developing or managing digital payment products or ecommerce payment solutions
Good knowledge of card business is preferred
Some knowledge and experience in product development is a must
Excellent interpersonal skills and ability to work independently
Able to attention to details
Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes
Fluent in English, Mandarin, and Cantonese
Click "Apply Now" to apply for this position or call Teresa Chan at +852 3180 4916 for a confidential discussion. All information collected will be kept in strict confidence and will be used for recruitment purpose only.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases