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Desktop Support Specialist

Keywords / Skills : Desktop Support, Desktop support engineer, Desktop engineer, Technical support, System admin, LAN, WAN, Bloomberg , Factset, TCP/IP, networking

5 - 10 years
Posted: 2017-12-04

Industry
Banking/ Financial Services
Function
IT
Role
Technical Support Engineer
Other Information Technology - Desktop Support Specialist
Education
Bachelors/ Degree
Posted On
4th Dec 2017
Job Description
PROFESSIONAL QULITIES:
The individual will be able to demonstrate the following professional qualities:
  • Excellent technical problem-solving and analytical ability. 
  • A service orientated business facing approach. 
  • The ability to deal with business users at all levels. 
  • A proven track record managing their own project life cycles. 
  • The ability to work independently. 
  • The ability to coordinate others globally to accomplish overall corporate goals. 
  • Excellent written and verbal skills in English and local language. 

PRIMARY TECHNICAL SKILLS:
The individual will possess all of the following skills and experience:
  • At least five years’ experience directly supporting users in a financial institution. 
  • Knowledge of market data infrastructure and applications, including Bloomberg and Factset. 
  • A technical understanding of Windows XP Professional, Window 7, Office 2007/10 and Windows server operating systems to MCSE level. 
  • Have the ability to write and modify scripts. 
  • A firm understanding of LAN\WAN technologies, a solid understanding of TCP/IP networking. 
  • The skills to provide broadband and VPN troubleshooting. 
  • The ability to support personal organizers such as BlackBerry, iPad, iPhone devices. 
  • An excellent understanding of Windows and UNIX connectivity software such as Citrix, Rumba and Exceed. 

RESPONSIBILITIES:
The individual will undertake the following responsibilities:
  • Provide an excellent level of IT support to onsite, remote and traveling users. 
  • Ensure that solutions comply with global standards. 
  • Maintain Disaster Recovery environment for each business unit. 
  • Attain sufficient knowledge of the in-house and third party applications, in order to quickly identify and organize a solution for any related problem. 
  • Manage or assist with any IT related project as required. 
  • Escalate problems to vendors and in-house experts when required. 
  • Ensure open issues are passed to appropriate staff at the end of each shift. 
  • Provide regular status reports to management. 
  • Ensure documentation is kept up-to-date and accurate. 
  • Ensure that all helpdesk calls and service requests are logged, processed and monitored according to company procedures and within SLA. 
QUILIFICATIONS:
  • Bachelor’s Degree in Computer Science or related field. 
  • Current Microsoft Certified Software Engineer (MCSE) accreditation..(optional) 



About Company

EIRE Systems is a leading provider of bespoke IT services to the financial and multinational sectors throughout the Asia Pacific region. EIRE has expertise across a wide spectrum of Information Technologies, with a track record for successfully completing hundreds of assignments since its establishment in 1996. EIRE currently has offices in Singapore, Hong Kong, Tokyo, and Dublin.
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