Working Hours : Monday - Sunday, including public holidays, 9 hours work shift including 1 hour break
About Our Client: Our client is a reputable company. To cope with the company expansion, they invite high calibre personnel to join their team.
Responsibilities: You will be responsible for providing quality customer services to both local and overseas clients through hotline. You are required to handle customer enquiries as well as to resolve customer complaints.
Requirements: * Post-secondary education (English & Chinese passed in HKCEE / HKDSE or equivalent) * 1 year customer service experience * Good command of spoken & written English and Chinese, proficiency in Mandarin is an advantage * Good PC knowledge and typing skill with 40 wpm * Effective interpersonal, communications, problem solving and telephone handling skills * Customer oriented, flexible, proactive and able to work under pressure
Fresh graduates of Degree/ Associate Degree with experiences in frontline retail will also be considered
Remuneration: Discretionary bonus, medical insurance and staff purchase discount. This is an excellent opportunity to join a globally renowned shipping company. Our client offers an attractive salary package and excellent career progression path.
Interested parties please send your full resume to "firstname.lastname@example.org" or call Carmen Ng at +852 3180 4923 for a confidential discussion.
Click "Apply Now" to apply for this position or call Carmen Ng at +852 3180 4923 for a confidential discussion. All information collected will be kept in strict confidence and will be used for recruitment purpose only.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases