Transitions Asia serves clients throughout Asia, working in tandem with EIM operations in Europe, USA and Australia. The Transitions Asia Network is well represented in this most exciting growth region in the world, with an active presence in Shanghai, Singapore, Kuala Lumpur, Mumbai and Manila besides Hong Kong. The services we provide are Interim Management and Executive Search for operation start-up, fast growth, turnaround, M&A, China joint ventures, Asian organizations’ overseas expansion and special projects such as manufacturing plant set-up using appropriate talent and processes from around the world.
EIM was founded in 1988 by leading executive search firm Egon Zehnder International and the Dutch consulting group Boer & Croon – who pioneered the concept of interim management in the Netherlands more than 20 years ago. The first assignments leveraged the skills and experience of retired Royal Dutch/Shell executives to implement change recommendations for management consulting clients of Boer & Croon.
Our partners have worked as an interim manager themselves before. Based on our combined experience of more than 300 years in total we dare to guarantee that we will make the perfect match for you : we deliver the right manager for the right challenge.
EIM network has 19 offices with a pool of 30,000 managers we have been able to successfully solve 8,000 missions in the past 25 years.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases