As our creative team continues to grow, we are looking for a well-versed Content Manager to support the global content strategy. The role is critical in creating, improving and maintaining content to achieve our business goals. As a qualified content manager, you must be highly flexible, strategic and encompasses a digital mindset to oversee a diversified range of content.
Create and edit content on topics related to lifestyle, dining and travel for English audience
Work closely with hospitality, marketing and advertising teams to write and edit copies in English
Translate articles from Chinese content into English
Work closely with editor and videographer to produce videos across multiple platforms
Manage and upload content onto CMS
Provide quality and accurate proof-reading on all content
Write video narratives
Degree holder in Journalism, Communications or related disciplines
A minimum of 4 years' editorial, copywriting or related experience, preferably gained from publishing and advertising for English readers
Excellent English writing skills with a creative mindset; ability to communicate in English and Cantonese is a must
Enthusiastic about travel, dining, and other lifestyle topics; experience in lifestyle writing will be an advantage
Experience working with CMS is essential
Experience with video production, including voiceover work, will be an advantage
Strong self-motivation, detail-oriented, and ability to take initiative and work independently
A can-do, problem-solving approach and able to work under pressure and meet tight schedules
Love traveling; enjoy working in a fun and hardworking office
Tink Labs is a series-C funded travel technology company based in Hong Kong, with offices in London, Singapore, Paris, Milan, and Istanbul. We are the global leader in hospitality guest service technology, with over 3 million hotel room deployments scheduled for 2017.
Our flagship product handy is a complimentary smartphone amenity installed in hotel rooms for guests to use both on and off hotel property, providing them with free unlimited connectivity, up-to- date information, and a mobile commerce platform. The service is already live in 10 cities globally – in key gateway cities like Hong Kong and Singapore, handy is deployed in 50% of all hotel rooms.
Through a B2B2C distribution model, our mission is to not only elevate the guest experience of our hotel partners and drive incremental guest spend, but to also build an in-destination tourist platform that can target the US$ 1.25 trillion international travel spend wallet through a combination of advertising, commerce, and more.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases