AMAC Human Resources Consultants Limited (formerly known as Centaline Human Resources Consultants) was established in 1981 and is one of the leading and largest personnel agencies in Hong Kong. We have been providing professional recruitment and personnel consultancy service for more than 30 years. Apart from our own offices in Hong Kong and Shanghai, we also have reputable affiliates in Europe, USA, Canada, Australia, S.E. Asia, China, etc. This wide network enable us to recruit different types of qualified candidates in different districts and countries. Our main service includes Executive Search, General Recruitment and Temporary or Contract Staff Recruitment for both commercial organizations (such as multinational corporations, regional offices, Hong Kong local or Mainland Chinese enterprises, small-medium companies) and Government Departments. We have special expertise in recruiting staff in:- • Accounting, Human Resources & Administration • Banking & Finance • Customer Services • Design • Engineering & IT • Hospitality & Resorts • Legal & Company Secretarial • Logistic & Shipping • Merchandising & Quality Control • Personal Assistant & Secretarial • Property & Construction • Sales & Marketing At present, we have over 170,000 active job-seekers' files in our database and more than thousands of active job vacancies with attractive remuneration for your selection. Besides, we have our latest and attractive job vacancies uploaded everyday to our Website so that job-seekers can search and screen suitable jobs according to their requirements.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases