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Client Service Manager

Sykes (Shanghai) Company Limited
Keywords / Skills : Sales Manager, Client Service, Call Centre, Business Development Manager
4 - 8 years
Posted: 30th Sep 2016

Industry
Customer Service
ITES/BPO
IT/ Computers - Software
Telecom
Function
Sales/ Business Development
Customer Service
Telecom/ ISP
Role
Customer Service Executive
Operations Manager
Manager - Service Delivery
VP/ Head - Customer Service
Education
Bachelors/ Degree, Masters/ Post Graduate
Salary
180000 - 280000 CNY
Posted On
30th Sep 2016
Job Description

公司将为入职员工提供完善的福利待遇体系包括:
有竞争力的薪酬+跨国及上市公司文化+各类补贴+补充保险+带薪年假+国外出差或拓展+月度培训

职位描述:
-负责客户关系维护,定期跟踪、随访,收集客户意见,了解客户动态,及时反馈给对应站点经理;
-对项目进行拓展及维护,负责项目沟通与客户的对接工作;
-负责协调公司内外部资源,开拓内部市场,整合内部资源;
-负责对渠道客服品质的监督与管理;
-负责针对公司开拓不同渠道销售业绩达成的管理;
-以客户生命周期管理为基础,识别关键客户需求和特征,推动公司业务、制定策略;
-建立客户管理关键指标体系,跟踪指标完成情况并进行投产分析,定期编制和发布客户关系管理关键信息;
-建立客户服务质量标准体系,推动并监督项目组客户服务流程,不断提升客户服务质量;
-完成公司领导交办的其他工作。

要求:
-本科及以上学历,专业不限;
-熟练的粤及英语口语、阅读、书写能力;
-良好的社交沟通能力和说服能力,能承受较大的工作压;
-有3年以上呼叫中心管理经验;
-4年以上客户关系管理类工作经验优先;
-熟悉office软件;
-有良好的团队合作精神,有敬业精神;



About Company
Sykes Enterprises, Incorporated, established in 1977 and headquartered in Tampa, Florida, USA, is a listed company at NASDAQ (stock code: SYKE). By 2011 has SYKES set over 70 contact centers in 24 countries and regions around the world, with above 40,000 employees in total.
SYKES is a global leader in providing customer contact management solutions and services in the business process outsourcing (BPO) arena. SYKES provides an array of sophisticated customer contact management solutions to Fortune 1000 companies around the world, primarily in the communications, financial services, healthcare, technology and transportation and leisure industries. SYKES specializes in providing flexible, high quality customer support outsourcing solutions with an emphasis on inbound technical support and customer service. Headquartered in Tampa, Florida, with customer contact management centers throughout the world, SYKES provides its services through multiple communication channels encompassing phone, e-mail, web and chat. Utilizing its integrated onshore/offshore global delivery model, SYKES serves its clients through major countries around the world. SYKES also provides various enterprise support services in the Americas and fulfillment services in EMEA, which include multi-lingual sales order processing, payment processing, inventory control, product delivery and product returns handling.
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