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Client Service Manager

Sykes (Shanghai) Company Limited
Keywords / Skills : Sales Manager, Client Service, Call Centre, Business Development Manager
4 - 8 years
Posted: 30th Sep 2016

Customer Service
IT/ Computers - Software
Sales/ Business Development
Customer Service
Telecom/ ISP
Customer Service Executive
Operations Manager
Manager - Service Delivery
VP/ Head - Customer Service
Bachelors/ Degree, Masters/ Post Graduate
180000 - 280000 CNY
Posted On
30th Sep 2016
Job Description




About Company
Sykes Enterprises, Incorporated, established in 1977 and headquartered in Tampa, Florida, USA, is a listed company at NASDAQ (stock code: SYKE). By 2011 has SYKES set over 70 contact centers in 24 countries and regions around the world, with above 40,000 employees in total.
SYKES is a global leader in providing customer contact management solutions and services in the business process outsourcing (BPO) arena. SYKES provides an array of sophisticated customer contact management solutions to Fortune 1000 companies around the world, primarily in the communications, financial services, healthcare, technology and transportation and leisure industries. SYKES specializes in providing flexible, high quality customer support outsourcing solutions with an emphasis on inbound technical support and customer service. Headquartered in Tampa, Florida, with customer contact management centers throughout the world, SYKES provides its services through multiple communication channels encompassing phone, e-mail, web and chat. Utilizing its integrated onshore/offshore global delivery model, SYKES serves its clients through major countries around the world. SYKES also provides various enterprise support services in the Americas and fulfillment services in EMEA, which include multi-lingual sales order processing, payment processing, inventory control, product delivery and product returns handling.
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