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Call Center Representative/Customer Support Representative

800 TeleServices (Hong Kong) Ltd
Keywords / Skills : Call Center Representative, Customer Support Representative, CSR, Call Center Executive, Telecaller
Hongkong
1 - 10 years
Posted: 12th Jan 2017

Industry
• KPO/Analytics
• ITES/BPO
Function
Customer Service
Role
• Management Trainee
• Customer Service Executive
Posted On
12th Jan 2017
Job Description

Call Center Representative (Sun Off-Alternate Sat Off)

Customer Service Hotline:

* Answer inbound call and handle inquiry about electronic/consumer product
* Follow up repair order and complaint
* 5-5.5 day, 8 work hours during 8:50-19:00, Day off on Sun & Public Holiday

Customer Service Survey:

* Make outbound call for customer satisfaction survey

* 5-5.5 day work during 10:00-19:00 on Mon-Fri, Day off on Sun & Public Holiday/Sat is occasional

Requirements:

* F.5 or above, 1 year+ working experience at customer service field
* Fluent Cantonese / Good command of spoken English & Mandarin
* Excellent customer service mindsets
* Previous working experience in call center will be an advantage
* Short notice is preferred

Candidate posses with professional written and complaint handling skill will be considered for senior position of "Customer Relations Officer"​

** We offer competitive salary package to the right candidates.

Apply Method

Please email your full resume to cs_recruit(at)800teleservices.com OR fax to 37471710

** All personal data collected will be treated in strict confidence and used for recruitment purpose only



About Company
Founded in 1997, 800 TeleServices provides a comprehensive range of outsourcing call-center and E-Commerce solutions to some of the world's top fortune 500 and famous enterprises in China. We anchor in Greater China with a strong understanding of Asian markets and societies, and we have experience, regional capacity and suite of services. Our combination of proven processes, technologies and people is the answer to your needs.
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