About the Company Listed in Hong Kong, our client is a market leader in the telecommunication industry sector. They are now poised at an exciting stage of further business growth and a need for an energetic HR professional to join their fast expanding team in Hong Kong has now arisen.
About the Role Reporting to the HR Manager, you will handle end-to-end recruitment from sourcing, interview, offer negotiation to on-boarding. You will act as Business Partner and work closely with BU heads to understand their needs. You will be providing advisory services and professional assistance in all HR related projects as well as implementing various HR initiatives, including but not limited to retention strategy and process enhancement.
About the Person
University degree in Human Resources Management or equivalent
At least 5 years of relevant experience, preferably gained from sizable operations
Fast-paced and can work under pressure
Effective communications and networking skills with ability to engage and influence both external and internal stakeholders
Good command of verbal and written Chinese and English
Immediate availability is preferred
Click "Apply Now" to apply for this position or call Patricia Tang at +852 3180 4924 for a confidential discussion. All information collected will be kept in strict confidence and will be used for recruitment purpose only.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases