About our Client Our client is a well-known international fashion brand with a significant oversee market share in as well as Hong Kong, China and countries in the APAC region. Due to an ambitious expansion plan, they are looking to recruit a high calibre Assistant E-Commerce Manager to join their marketing team in Hong Kong.
About the Role Reporting to the Senior Manager, you will be the key person to manage their online budget and drive revenue by increasing website traffic and optimising web conversion to increase sales. As an individual, you will work with colleagues across teams and manage online merchandise and improve customer. Lastly, you will work with third party affiliations for joint marketing campaigns and content development to achieve web optimisation.
Degree holder with 5+ Years of Digital Marketing/ E-commerce experience gained from Fashion retail or related industries
Previous experience with E-commerce platforms or online stores will be advantageous
Competent in MS Office applications
Proficiency in both written and spoken English and Cantonese is essential
Click "Apply Now" to apply for this position or call Martin Tsang at +852 3180 4971 for a confidential discussion. All information collected will be kept in strict confidence and will be used for recruitment purpose only.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases