Our client is a fast expanding entertainment institution with strong presence in the region. To cope with their business expansion and pre-opening, they are looking to recruit an experienced Assistant Digital and Content Manager to join their team in Hong Kong.
About the Role
Reporting to Marketing Manager, you are the key person to drive the brand awareness through content management on social media, website, mobile and eDM. You will oversee the operation and content management in different digital platforms. In order to optimize digital and social presence, you will drive different digital advertising / promotion by working closely with internal and external parties. Moreover, you will consistently evaluate the effectiveness of the marketing campaigns and provide insights for improvement.
About the Candidate
Bachelor Degree in Marketing, IT or any relevant disciplines
At least 5 years of relevant experience in digital/ e-Commerce marketing
Experience in Content Management Systems, eDM, SEM/SEO and Google Analytics.
Good command of English and Chinese
Immediately available is highly preferred
Click "Apply Now" to apply for this position or call Chamy Wong at +852 3180 4965 for a confidential discussion. All information collected will be kept in strict confidence and will be used for recruitment purpose only.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases