Our client is a leading property developer with projects in some of Hong Kong's most prestigious locations and extensive operations in the PRC region and overseas. Due to continous improvement and currently going through a business transformation, a need has arisen to recruit an expectional senior professional to strengthen the finance and HR systems for the Group. Reporting to the Head of IT, you will be working closely with cross-functional stakeholders and teams to understand the business needs and to deliver high quality business solutions. Providing technical leadership and guidance to team members, manage external partners and support units to deliver projects, ensure a stable and secure application system without exposing to any risks or compliance regulatory issues. The successful candidate will be degree qualified in Computer Science or Information Technology or related disciplines, with at least 10 years' experience in system design, development and vendor management experience. A working knowledge in support Oracle EBS and/or SAP HRMS of the Agile environment and knowledge in DevOps is a plus. Fluent in English and Chinese with experience in using latest technologies in application development, such as Cloud Services, HTML5, Node.JS, NoSQL,etc. To apply for this position, please go to www.kos-intl.com or call Teresa Chan quoting ref:6855 on (+852) 3180 4916 for further details. Data collected will be used for recruitement purpose only.
Click "Apply Now" to apply for this position or call Teresa Chan at +852 3180 4916 for a confidential discussion. All information collected will be kept in strict confidence and will be used for recruitment purpose only.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases